We aim to reply within a couple of business days. Telling us your device (iPhone/Android), the app version, and what you were doing helps us help you faster.
Common questions
How do I connect my bank?
Open Settings → Connected Banks and follow the prompts. Bank linking is powered by Plaid; your bank login is entered securely with Plaid and is never seen by Budget Quest. Not every institution supports every feature, but any bank that supports transactions can be linked.
How do I disconnect a bank?
Settings → Connected Banks → choose the institution → Disconnect. This revokes the connection. Data already imported stays in your history unless you clear it.
My streak reset — can I get it back?
Streaks are based on opening the app each day. If you have a streak shield, the app offers to spend it to save your streak when you return after a missed day. Without a shield, the streak restarts — but your progress, level, and gold are untouched.
How do I reset my progress or delete my account?
Settings → Danger Zone. Reset Progress wipes your budgeting data and returns your character to Level 1 while keeping your login. Delete Account permanently removes your account and all data and revokes any linked banks — this can't be undone.
Is my financial data private?
Yes. Your data is tied to your account and protected so only you can access it, bank access tokens are encrypted and never leave our server, and we never sell your data. See our Privacy Policy for details.
How old do I need to be?
New accounts are for players born at least 14 years before this year (so you are at least 13), or 15 years in Quebec (so you are at least 14). We only ask for the year you were born, never the full date, and no other player can see it. Players under 18 get safer social settings. You can still use the app on your own device without an account.
Does the app work offline?
Yes. Budget Quest keeps a copy of your data on your device, so you can open it and keep logging without a connection. Changes sync automatically the next time you're online — the sync status is shown in Settings.